Terms & Conditions
for Woodlands Swimming Complex &

for Bukit Canberra Swimming Complex only.

Adverse Weather & Safety Precaution

The pool authority has the right to require us to cancel any swimming lessons or close the swimming pool due to bad weather condition or any unforeseen circumstances.

During the event of pool closure, land practice will be conducted and there will be no refund of lesson fee. No makeup lesson will be provided. For Bukit Canberra swimming complex, the shelter pool is lightning proof and hence, lesson will still be on going when there is any lightning alert.

In the event of haze, lesson will still be ON as long as the pool remains open. In the event where pool closure due to heavy haze, lesson will be cancelled and there will NOT be any refund, replacement or extension of lesson.

For status of pool closure or swimming complex operation, please contact the respective office directly:

• Woodlands Swimming Complex Office: (+65) 6269 4192.
• Bukit Canberra Swimming Complex Office: (+65) 6374 5342.

Entrance

All admission fee and other pool-related expenses at public swimming complex will be borne by student or parent/ guardian. It is a public pool and to enter into the pool, ticket has to be bought via the ActiveSG app. Do sign-up for a membership via SingPass before you can purchase a ticket.

Refund Policy

No refund or transfer will be given once payment is made.

Absent

It will still be considered a lesson when student is absent regardless of any reason. There is no make-up class available. We do not hold any lesson for student. Lesson will be ongoing regardless.

Swimming Attire/Equipment

All our students are required to wear the swimming cap at all time during the lesson.

All our students are required to wear proper swimming attire and goggle during our swimming lesson.

Student have to bring their own kickboard for swimming lesson.

Indemnity

We will not be held liable or responsible for any claims arising out of any loss or damage to property, any injury, damages and loss of life while attending our lesson and this includes all cost and expenses incurred as a result of such claims.

Personal Data

The purpose of the consent set out is for us to obtain from our client to collect, use and/or disclose your personal data in providing services to our students.

Personal data include all data that contain specific references to your personal or material circumstances such as your name, e-mail address, contact number, birthdate, gender and identification number (First Alphabet + Last 3 Digit + Last Alphabet) ; not restricted to photography and video recordings.

We value amicable onboarding, as such required data are to be provided for the completion of enrolment.

Payment

Upon confirmation, We will reserve the lesson slot for up to 24hours. Students are required to make the first payment in full within the 24hours of confirmation or the reserved slot will be cancelled and given to the other interested student.

Payment every 3 months (Payment Cycle)

Payment of 3 months has to be made in one setting and the next payment cycle due date will be on the 2nd month of the first payment cycle. This is because we will held 1 month of fee as a deposit. This 1 month deposit is to serve as notification for us if you decided to quit and you can utilized the 1 month deposit fee. Please check with admin-in-charge for your last lesson.

We will inform parents/guardian when payment is due. When payment is not made upon the due date, we will deem student as quitting without informing and we will automatically deduct the 1 month deposit as lesson goes on. His/her slot will be given to other students. Once the 1 month deposit has been fully utilized, we will deem as the student’s revocation of his/her lesson. NO REFUND will be entertained. 

Any late fee payment, there will be an additional $5 late charges. Such late payment has to be made before the utilization of the 1 month deposit.

As we do not have lesson on the 5th week (29th, 30th & 31st of each month unless otherwise stated), there is only 4 weeks in a month. The first week will be on the 1st day of each calendar month. 

Example: If the student join the swim school on the 3rd week (19 Feb 2024), his first payment cycle (3 months) will end on the 2nd week of the 3rd month (19 Feb 2024 to 13 May 2024). As we will held 1 month as deposit, the next payment due date will be on the 2nd month (08 Apr 2024). In which this payment cycle is for 20 May 2024 to 12 Aug 2024. Of which the next payment due date will be on 2nd month (08 Jul 2024).

Mode of Payment
Payment for the North outlet is via Transfer to OCBC Bank Account Number 581-285426-001.

Please kindly send a message or screenshot to admin in-charge when payment has been made.

Please note that we currently do NOT have PayNOW or PayLah for our NORTH outlets. Kindly save the transfer account number for future transfers.

No payment is required if student is put on the waiting list.

Termination

Student is required to give at least 1 month notice prior to withdrawing from ongoing swimming lessons. Student is advice to check with admin on the last lesson date and fully utilized the 1 month deposit. Once the deposit had fully utilized, we will deem as the student’s revocation of his/her lesson. For any re-join, there will be a registration charge of $50.

Registration

There is a registration fee of $50 for new sign-up and re-join. New sign-up student will be getting a set of Swim-Kit (while stock last).

No Lessons

– NO lesson on Public Holiday (will be charged)

– NO lesson on 1 week of Chinese New Year (09 Feb 2024 – 15 Feb 2024) (will be charged).

– NO lesson on 5th week which always falls on 29th, 30th & 31st of each month unless otherwise stated (not charged).
Click here for Year 2024 Calendar of Lesson for Bukit Canberra.

In the event of lesson cancelation, our admin-in-charge will notify via Whatsapp.

Others

We seek for mutual respect between customer and our staff. We reserve the right to protect our staff from any act of aggression or harassment, and we will not hesitate to take any legal action.

We reserve the rights to modify any terms and conditions and to add new terms and conditions without any prior notice.

Last Updated 30 Dec 2023